How do I pay my invoice?

Your contract gives you details of the payment methods available to you. You can pay by direct debit/bank transfer, ATM (details on the invoice) or in cash at a shop or agent of the supplier.

The invoice contains information about the payment deadline.

The law stipulates that the invoice must be sent on a monthly basis. However, you can agree with your supplier on a different frequency (every two months, monthly instalment agreement, etc.) if you think it is more convenient for you.

The invoice must be sent to the consumer at least ten working days before the payment deadline. For consumers with a social tariff, this period is increased to 20 working days in advance.

If you don’t agree with your invoice, find out how to make a complaint.

Submitting a complaint with specific information showing that there may be an error in the invoice will prevent you from being cut off for non-payment of the invoice until you receive a response from your supplier.

What happens if I don’t pay?

Non-payment of your invoice may result in your supply being cut off.

Your supplier must give you 20 days’ written notice before cutting off your supply. The notice must tell you the reasons for the disconnection, how you can avoid it and the cost of disconnecting and restoring your supply.

For standard low-voltage customers, and provided there is access to the installation, the interruption of service for non-payment can only occur after the contracted power is reduced to 1.15 kVA. The reduction must be notified in writing at least 5 days in advance.

If you continue not to pay, your service can be interrupted, after 20 days from the power reduction.

If you are a standard low-voltage customer (including household customers), your electricity supply cannot be interrupted on Fridays, the day before public holidays, on public holidays or at weekends.