What should I see on my invoice?

The invoice for piped LPG must list all the services provided and the prices applicable.

It must also include the following information:

• the identification of the supplier, the consumer and the place of consumption
• the consumption made during the invoicing period
• the invoicing period
• the deadline and means of payment
• applicable fees and taxes

If actual consumption data is not provided, you will be invoiced (in full or in part) based on estimated consumption.

When can invoicing be adjusted?

Over- or under-invoicing compared to actual consumption results in an adjustment.

If the adjustment is in favour of the consumer, the amount must be credited on the adjustment invoice itself.

If the adjustment is in favour of the supplier, the consumer can ask to pay the amount in instalments.

If the consumer is not responsible for the need for the adjustment, no interest is payable.

Do invoices lapse/expire?

Yes. The LPG supplier’s right to receive payment for the service provided lapses within six months of the supply.

If, for whatever reason, the consumer has paid less than the amount consumed, the supplier’s right to receive the difference expires six months after that first payment.

In order for the limitation period and expiry to have their intended effect, the consumer must expressly invoke or notify them to the supplier (preferably in writing).

However, if the invoice has already been paid, later invoking the limitation period/expiry does not entail reimbursement of the amounts already paid.

Monthly lump sum agreements may also prevent the right to payment of the difference from expiring, with the amounts submitted as a billing adjustment at the end of the agreement remaining outstanding.