Understanding the invoice

Energy Consumers Eletricity

How does it work Who is Who Connecting to the electricity grid Contracting/switching supplier Regulated electricity tariff What is included in the price Understanding the invoice How and when to pay Meters - readings and estimates What do I need to know about supply cut-off Problems with your electricity supplier’s customer service Submitting complaints or information requests

Gas

How does it work? Who is who? Connecting to the natural gas grid Contracting/switching supplier Regulated natural gas tariff What is included in the price Understanding the invoice How and when to pay Meters - readings and estimates What I need to know about supply cut-off Problems with your natural gas supplier’s customer service Submitting complaints or information requests

Eletric Mobility

How does it work? Who is who? Contracting/switching supplier What is part of the price? Understanding the invoice How and when to pay Submitting complaints or enquiries

Fuels

How does it work? Who is who? Prices Understanding the invoice Submitting a complaint or enquiry

LPG

How does it work? Who is who? Connecting to the piped LPG network Contracting What is included in the price Understanding the invoice How and when to pay Meters - readings and estimates What I need to know about supply cut-off Problems with your supplier’s customer service Submitting complaints or enquiries

Bottled gas

How does it work? Who is who? Purchasing/exchanging gas bottles Prices Understanding the invoice Submitting a complaint or information request

Information

Dispute resolution Information request and complaints

Tips & Notes

Gas and Electricity LPG Fuels

Simulators

Energy price Contracted power

Supplier switching Retail suppliers

Understanding the invoice

The invoices to be sent by the CEME to its customers should clearly separate the information on both the electricity supply and the use of the charging points, preferably on a transaction-by-transaction basis. Any other services provided, fees or taxes, and any State incentives/subsidies should also be indicated.