How do I pay my invoice?

Your contract gives you details of the payment methods available to you. You can pay by direct debit/bank transfer, ATM (details on the invoice) or in cash at a shop or agent of the supplier.

The invoice contains information about the payment deadline.

The law stipulates that the invoice must be sent on a monthly basis.

The invoice must be sent to the consumer at least ten working days before the payment deadline.

If you don’t agree with your invoice, find out how to make a complaint.

What happens if I don’t pay?

Non-payment of your invoice may result in your supply being cut off.

Your supplier must give you 20 days’ written notice before cutting off your supply. The notice must tell you the reasons for the disconnection, how you can avoid it and the cost of disconnecting and restoring your supply.

To find out more, see What I need to know about supply cut-off.