Information request
You can use the complaints book to:
The information request is sent to ERSE
ERSE will respond to the enquiry
within 15 working days
Complaints
Your complaint is passed on to your energy supplier
ERSE receives a copy at the same time
The supplier must respond to the consumer and send
a copy of the response to ERSE within 15 working days
ERSE acts within the framework of its
dispute settlement powers
