How does it work Who is Who Connecting to the electricity grid Contracting/switching supplier Regulated electricity tariff What is included in the price Understanding the invoice How and when to pay Meters - readings and estimates What do I need to know about supply cut-off Problems with your electricity supplier’s customer service Submitting complaints or information requests

How does it work? Who is who? Connecting to the natural gas grid Contracting/switching supplier Regulated natural gas tariff What is included in the price Understanding the invoice How and when to pay Meters - readings and estimates What I need to know about supply cut-off Problems with your natural gas supplier’s customer service Submitting complaints or information requests

How does it work? Who is who? Contracting/switching supplier What is part of the price? Understanding the invoice How and when to pay Submitting complaints or enquiries

How does it work? Who is who? Prices Understanding the invoice Submitting a complaint or enquiry

How does it work? Who is who? Connecting to the piped LPG network Contracting What is included in the price Understanding the invoice How and when to pay Meters - readings and estimates What I need to know about supply cut-off Problems with your supplier’s customer service Submitting complaints or enquiries

How does it work? Who is who? Purchasing/exchanging gas bottles Prices Understanding the invoice Submitting a complaint or information request

Dispute resolution Information request and complaints

Gas and Electricity LPG Fuels